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HOW TO REQUEST A MEMBERSHIP HOLD

STEP 1: LOGIN

Login to the National Fitness App on your smart device or Member Hub to make these changes.

STEP 1: LOGIN

Login to the National Fitness app or Member Hub to make these changes.

Need help downloading the app or logging in? Click here. 

STEP 2: FOLLOW THESE INSTRUCTIONS


ONLY MAIN MEMBER & ACCOUNT MANAGERS CAN ACCESS AND MAKE THE FOLLOWING HOLD CHANGES.

I WANT TO REQUEST A MEMBERSHIP HOLD

1. Tap menu in top-left and select Profile and then Manage Membership

step 1

2. Select Place Membership on Hold 

step 2

3. Select the reason for your Hold, dates you would like the hold to start and end, then select Next 

step 3

4. Review hold details, then select Process Hold Request

step 4

I WANT TO MODIFY OR REMOVE AN ACCOUNT HOLD
  1. Tap menu in top-left and select Profile
  2. Select Membership Holds option
  3. Select Modify Existing Hold 
  4. Select if you'd like to remove the Hold from your account or change your return date
  5. Review details, then select Process Request
  6. You will be given a confirmation number and an email will be sent to the address on file

I WANT TO PUT MY KIDS ON HOLD

  • You can only put your entire membership on hold, not specific members. If you would like to remove a member from your membership, go to Profile > Manage Members in the In-Shape app or Member Hub and click the Remove next to the member you'd like to remove. 
  • Please note there is a $10 processing fee to remove and add members to a membership. (max fee is $10 per day)