BILLING FAQS

I CANCELLED MY MEMBERSHIP, WHY DID I STILL GET BILLED?

All cancellation requests require a 30-day notice. Any prorated membership fees and charges owed for the 30-day cancellation period, plus any unpaid balances, must be paid by the end of the 30-day cancellation period or, if Member is enrolled in AutoPay, on the last monthly AutoPay payment.

For example, if your membership dues are $99 per month and you cancel on the 20th of the month, you will receive one final prorated bill of $66 to cover the 1st through 20th of the next month.

HOW DO I MAKE A PAYMENT?

You can make payment online here.

HOW DO I UPDATE MY BILLING INFO?

Click here for instructions on how to update your billing info and methods of payment.

WHAT'S THE DIFFERENCE BETWEEN PRIMARY METHOD AND ADDITIONAL METHOD PAYMENT TYPES?

Primary Method is used for recurring end of month charges and for annual fees. Additional Methods are used for online or in-club retail purchases.

WHEN IS MY BILLING DATE?

Dues are drafted on or about the 2nd of each month automatically.

HOW MUCH ARE YOUR FEES?

Annual Fee: $49.99 for a single membership; or $89.98 for a membership consisting of two or more.
Credit Card Service Fee: $4.99
Statement Fee: $14.99
Return Item Fee: $9.99
Hold Fee:$5 per month
Processing Fee: $10.00
Term Membership Early Cancellation Fee: Please see the Terms and Conditions of your agreement (N/A on month to month memberships)
Reservation No Show Fee*: $2.00

*Applicable on select amenities and studio classes.

HOW DO I FIND MY MEMBERSHIP BALANCE?

Click here for instructions on how to view your current membership balance.

WHY IS MY BILL HIGHER THAN PREVIOUS MONTHS?

There are many reasons why your bill may be higher than normal. The most common causes are listed below.

If you recently joined, there may have been a promotional credit applied to your previous month's bill
Recent changes to your membership may have resulted in processing fees and/or pro-rated charges
Prior unpaid balances and/or return item fees may have been included in your current bill

WHY DID GET CHARGED TWICE THIS MONTH?

The charge at the beginning of the month is your recurring monthly dues. If you were also drafted on or around the 15th we assessed your annual fee.

Click here for more information about our annual fee.