This list is a guideline to help you select a local technican who is able to efficiently provide you with assistance. As appropriate, NFFS Techical Support will indicate which group(s) of skills are required for each project. Other circumstances may require addition skills not listed here.

1. Basic computer skills

Installation of hardware and drivers

Installation of basic applications

General Windows support

2. Card reader setup

Install/configure COM ports

Installation of external serial devices

3. Network setup

Install and configure network interface card(s)

Installation of hub/switch

Configuration of a Windows TCP/IP network

4. Internet setup

Configure dial-up networking

Browser setup

E-mail setup

Use of TCP/IP utilities (ping, tracert, winipcfg)

5. Router/firewall configuration

Basic TCP/IP networking

Configure port forwarding

Working knowledge of your make and model of router

6. Remote access software

Working knowledge of remote access software (your version of pcAnywhere)